Refund policy
Before your order ships. You can cancel for a full refund any time before your order ships. Email wooffy@thewooffy.com with your order number.
Wooffy House (Circla) after delivery. Wooffy Houses are large furniture items, so we don't accept returns or exchanges after delivery for change of mind or fit. Please check the dimensions and sizing guide before ordering.
Damaged or defective items. Please inspect your order when it arrives. If anything is damaged in shipping, defective, or not what you ordered, email wooffy@thewooffy.com within 7 days of delivery with your order number and photos of the item and the packaging. We'll make it right at our cost — by sending a replacement part, replacing the item, or refunding it — and we cover any shipping involved.
Accessories (rugs, baskets, side panels, bags). Unused items in their original packaging can be returned within 14 days of delivery for a refund of the item price. Return shipping for these change-of-mind returns is paid by the customer.
Refunds. Once a refund is approved, it goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
Questions? Email wooffy@thewooffy.com.